Refund Policy

We want every piece that arrives on your shelf to be right. This Refund Policy explains when a return or refund is available, how to request one, and how long resolution takes. It applies to all orders placed through All About Diecast.

To be eligible for a return, an item must generally meet the following conditions:

• Return requested within [Return Window] of delivery.
• Item is unused, in its original condition, and in its original packaging.
• Proof of purchase (order number or invoice) is provided.

Some items cannot be returned unless they arrive damaged or defective, including:

• Items marked as final sale or clearance at the time of purchase.
• Products that show signs of use, assembly, or removal from original packaging.
• [Other Non-Returnable Categories]

If your item arrives damaged, contact us within [Return Window] of delivery at [Support Email] with your order number and clear photos of the damage and packaging. Once verified, we'll arrange a replacement or refund — whichever you prefer, subject to stock availability.

If you receive an item different from what you ordered, let us know within [Return Window] at [Support Email], including your order number and a photo of what arrived. We'll cover the cost of returning the incorrect item and send the correct one out promptly.

1. Email [Support Email] with your order number and reason for return.
2. We'll review your request and confirm eligibility, usually within [Order Processing Time].
3. If approved, we'll share return instructions, including the return address: [Return Shipping Address].
4. Once we receive and inspect the item, your refund or replacement is processed.

Approved refunds are processed within [Refund Processing Time] of us receiving and inspecting the returned item. Depending on your bank or payment provider, it may take a few additional business days for the refund to reflect in your account.

Refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different card, bank account, or payment method for security reasons.

Orders can be cancelled free of charge within [Cancellation Window] of being placed, provided they have not already been dispatched. To cancel, contact [Support Email] with your order number as soon as possible. Once an order has shipped, it can no longer be cancelled — please refer to the return process above instead.

For anything related to returns, refunds or cancellations:

• Email: [Support Email]
• Phone: [Phone Number]
• Business Hours: [Business Hours]
• Address: [Business Address]

See also our Shipping Policy for delivery-related questions.